Undertakes related duties as assigned, consistent with the job grade of this position.Emails correspondence to students regarding term end student status changes, and registration day term start information. Assist with term end and term start activities.Assist in preparation for and participates with Convocation ceremonies.Maintain Student Records Procedures Manual.

Respond to enquiries from program areas and students and assists in solving student program issues.Prepare and maintain non electronic Transcripts of Achievement for full time and part time Vocational programs.Maintain filing systems for students and class registers.Thanks to the Cambridge Assessment International Education certification. Assist Records Officers by undertaking the following processes: course credit requests student verification letters lawyer and collection agency requests verification of enrolment forms, scholarship applications, processes part time studies student files for program approvals and certificate applications year on campus at British Columbia Institute of Technology (BCIT) in Canada.Maintain current knowledge of all BCIT Program/Course offerings, start/end dates, personnel and department locations, as well as current BCIT activities.Collect, open and distribute mail to Student Records staff.Run regular and rush official transcripts within the Student Records service standards and process the credit card payments.

Maintain and order office supplies as needed.

Maintain and order suitable supplies of forms and information for the front counters.

Ensure FOIPOP regulations, BCIT and Student Records policies and procedures are adhered to.

Respond to inquiries using Banner student information system, Xtender Document Imaging, microfiche, student files and consultation with Records Officers and Supervisors.

Provide customer service to a high volume of in-person, telephone and email inquiries.

Office administration certificate bcit